F.A.Q
General Questions:
Q: What type of embroidery services do you offer?
A: We specialize in custom embroidery for both personal and business needs. Our services include personalized clothing, business wear, and custom designs for special occasions or everyday wear.
Q: How long does it take to complete an order?
A: Our standard turnaround time is:
- 5-7 business days for local shipments
- 10-14 business days for other orders
- Please note THIS DOES NOT APPLY TO CUSTOM or BULK
Q: What is your pricing structure? A: Our custom embroidery items typically range from $45-$55, depending on the complexity of the design and the item being embroidered. We'll provide a detailed quote before starting your order.
Ordering Process:
Q: How do I place an order?
A: You can place orders through:
- Our website
- Our Etsy shop
Q: What information do you need for my order?
A: Please provide:
- Your design preferences
- Size requirements
- Color choices
- The item you want embroidered
- Any specific placement instructions
Quality & Care:
Q: How do you ensure quality?
A: We conduct thorough quality control through trial runs before completing your final order. We use professional-grade equipment (Ricoma EM1010) and premium materials.
Q: How should I care for my embroidered items? A: For best results:
- Wash inside out
- Use cold water
- Avoid harsh detergents
- Air dry when possible
- Iron on reverse side if needed
Technical Questions:
Q: What file formats do you accept for custom designs? A: We work with various file formats and can guide you through the design submission process. Contact us for specific format requirements.
Q: Can you embroider on any type of fabric? A: While we can work with most fabrics, some materials may be better suited for embroidery than others. We'll advise you on the best options for your specific project.
Payment & Shipping:
Q: What payment methods do you accept? A: We accept major credit cards and secure online payments through our website, Etsy, and Shopify platforms.
Q: Do you ship internationally? A: Currently, we focus on domestic orders. Please contact us for international shipping inquiries.
Q: What is your shipping policy? A: We offer tracked shipping for all orders. Shipping times vary based on location and selected shipping method.
Business Orders:
Q: Do you offer bulk pricing? A: Yes, we offer competitive rates for bulk orders. Contact us with your requirements for a custom quote.
Q: Can you embroider company logos? A: Yes, we specialize in business logos and branding. We'll work with you to ensure your logo meets your brand standards.